Services

No commission

You will not pay any commission for currency exchange through our online service. In our online service, you can see the exchange rates for currencies bought online. The exchange rates provided by ChangeGroup outlets can vary. We update the rates both online and at the outlets Mon–Fri around noon but also at other times throughout the day as global currency markets move.

Cancellation cover

We offer you a free return for currency ordered via our online service if the cancelation is due to the holiday or flight being cancelled by the airline or holiday company. If the trip was canceled due to illness, we provide a free return against a medical certificate. You can also be refunded for other reasons, subject to ChangeGroup’s discretion. (This offer is limited to up to €2000 in currency exchanged per trip, per person.)

Buyback cover

When buying currency, you can protect yourself against rate fluctuations with the buyback cover. It allows you to return foreign currency at the exchange rate of your original purchase. The buyback cover is valid for 21 days after your order.

You can return your excess currency to any of our outlets or by mail as an insured letter. In addition to the surplus currency, attach the original receipt and buyback form, which you can print here.

Once we have received your return, we will process the purchase in accordance with the terms and conditions of the buyback cover and refund you in euros to your bank account. Return the currency in an insured letter.

Please note that ChangeGroup will not compensate for a lost or damaged letter unless it was insured.

Mailing or free collection

When you want to order currency directly to your home, we will deliver your order safely in an insured letter. We aim to mail orders on the following business day at the latest.

If you choose free collection, you can pick up an order placed before 2 p.m. after two normal business days and an order placed after 2 p.m. after three business days.

You can collect your order from the selected branch within its opening hours.

Safe

Your online order is always made via an encrypted connection. Both your personal data and your account and credit card data will remain encrypted when exchanging currency.

Around the clock

In our online service, you can exchange currency whenever it best suits you. We also provide personal service at our branches.